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General FAQs

What is the Wings for Life World Run?
When is the 2026 run happening?
Which charity does the Wings for Life World Run support?
How can I support Wings for Life?
How is my entry fee used?

Registration

Who can take part?
How can I take part?
How do vouchers work?
Can I switch from a Flagship Run to App Run?
Can I switch from an App Run to a Flagship Run?
Can my registration be transferred to another year?
What is the deadline for registrations?
Can I still change my personal details after registering?
When will registrations for the Wings for Life World Run 2026 open?
If I register but can't take part, can I get a refund of my registration fee?
Is there a minimum age for participation?
Why am I being charged additional fees in addition to my entry fee?

Early Bird Competition

What is the Wings for Life World Run early bird competition?
How does the early bird competition game work?
How do I access the game?
What can I win?
Who can take part in the early bird competition?
When does the early bird competition take place?

Race Format

What is the race format?
How does a Flagship Run work?
How are the global results determined?
How fast is the Catcher Car?

Merge Accounts

Can I merge two Wings for Life World Run accounts into one?
What happens with my transferred data when I merge my accounts?
My citizenship/first name/last name has changed. Can I merge different personal data from the old account to my new main account?
When I have a new main account can I merge multiple accounts at once?
Why can't I merge my Wings for Life World Run accounts to one?
If I merge my accounts, will my team be on my new main account?

App Run

Can I switch between an individual App Run and an App Run Event location?
How does the App Run work?
When should I start the App on race day?
What happens if I don't have Internet: Will the catcher car chase me anyway?
Are vouchers for an individual App Run available?
Can I record or do my Run on Race Day earlier or later?
Do I need to press start on race day or does the run start on it's own?
My App Run Event cannot take place. As the Organizer, do I need to inform my participants now?
How can i get in touch with Wings for Life World Run in case of an App issue?
How can I organize my own App Run Event for others to join?

Audio Experience

How do the fan cheering audio messages/stickers work?
I can’t hear the Audio Experience in the App. What can I do?
How can a team captain record audio stickers/messages for the team?
Why don’t my team captain stickers and/or fan cheering recordings work?
Why is the App’s audio setting gray? I can’t use it.

Technical App Topics

I have a Huawei phone and the App doesn't work anymore. What can I do?
My Wings for Life World Run App’s GPS tracking isn’t working properly. What’s wrong?
What kind of smartphone and operating system is mandatory to take part in the Wings for Life World Run?
Why can't I find the Wings for Life World Run App in the App Store or Google Play Store?

Official adidas T-shirt

Do I get an official adidas T-shirt in 2026?
I’m a registered Flagship Runner. How do I get my official adidas T-shirt?
I’m a Flagship Runner. Can I get my official adidas T-shirt shipped home?
Where can I buy a Wings for Life World Run T-shirt?

B2B / Company

How can a company join the Wings for Life World Run?
Why should my company join the Wings for Life World Run?
Who do I ask B2B or company-related questions?
Can I organize an App Run Event as a company?

Need more help?

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